What are the available modes of payment?

We accept cash, debit and credit cards, GCash, Paymaya, and Sodexo.

Do you offer installment options?

Yes. For BDO and BPI credit card holders, we offer installment options at 0% interest.

How can I book a treatment?

You may book online, or contact any one of our locations to schedule a treatment.

Do you accept Group Bookings?

For parties of two or more, please contact us for group booking policies and availability.

Are the procedures safe for pregnant women?

We don’t advise pregnant/lactating women to undergo our laser treatments, unless it is prescribed or has been allowed by a doctor/OB. Please present a doctor’s certificate if you would like to undergo the procedure.

Who will be doing my treatments?

Our skilled nurse therapists and allied health professionals will be doing the treatment. Should you wish for a doctor to perform your treatment, you may request for our resident dermatologists as long as it has been scheduled ahead of time.

Do you offer consultations done by a dermatologist?

Yes! Our Philippine Dermatological Society-certified doctors are available for consultations with prior booking and advance scheduling.

To ensure a smooth experience, we highly encourage booking your consultation in advance, as our doctors may not always be available at your preferred location and schedule.

What are PDS-Certified Doctors?

The Philippine Dermatological Society is the country’s leading organization of dermatologists, known for upholding the highest standards of practice & ethics in dermatology and skin care. PDS doctors are board-certified dermatologists and are committed to giving the best guidance on how to achieve and keep skin healthy.

Is there a consultation fee?

Consultations with our skilled Skin Experts are free of charge.

For consultations with our Philippine Dermatological Society-certified doctors, a fee of PHP 1,000 applies. If you proceed with a doctor-assisted treatment on the same day as your consultation, the consultation fee will be waived.

What happens if I don’t avail of a doctor-assisted treatment after the consultation?

If you choose not to proceed with a doctor-assisted treatment on the same day, the PHP 1,000 consultation fee will apply.

Can the consultation fee be applied to a treatment booked on a later date?

Yes! If you decide to book a doctor-assisted treatment within 30 days of your consultation, the PHP 1,000 consultation fee you initially paid will be deducted from your total treatment cost.

Will I be charged a doctor’s consultation fee if I only avail of non-doctor treatments such as Essential Facial or other laser treatments?

Yes. If you request a doctor consultation but only proceed with non-doctor treatments performed by our nurses, the consultation fee of PHP 1,000 will apply.

How much is the medical certificate fee?

The medical certificate fee is Php 300 for doctor’s procedures. However, if the treatment is performed by a nurse and a medical certificate is requested, the fee will be Php 500.

Where are your locations?

Check out our locations page to find the nearest Simply Skin location!

Are walk-ins welcome or is it necessary to book an appointment?

Walk-ins are welcome, but we recommend booking an appointment, especially on weekends to guarantee a sure spot for you!

What’s your Cancellation & Rescheduling Policy?

Your treatments are reserved especially for you. Our cancellation and rescheduling policy is created to ensure everyone has a chance to get an appointment. When you miss an appointment with us, we’re not able to accommodate other clients who could have scheduled an appointment for the same time.

We value your time and effort and ask that you respect our scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. Our online booking system will not allow you to cancel your appointment. You must call or send us a message to cancel your appointment.

NON-CONFIRMED appointments will be automatically tagged for rescheduling by our system to avoid no-shows, same-day cancellations, and open slots for other clients.

Are all your products available in-store?

Most of our products are available in-store however, there are some (like our Mini Toners) that are only available online.

I’m currently on my period. Can I still have my treatment?

Aunt Flo won’t hinder you from having your best skin days, so go on, all the treatments are safe and can be done even if you are on your period.

Will there be additional payment if I prefer a dermatologist to do my treatment?

Yes, the doctor’s fee is Php 500 per treatment.

I’m a minor. Can I still do the treatment?

Yes, however, you must be accompanied by a legal guardian when you proceed with the treatment.

What can I do if I’m not satisfied with my treatment?

If for any reason you are dissatisfied with your treatments or your nurse therapist, please let us know as soon as possible, preferably right after the service, in order for us to address the issue immediately.

Respect is mutual.

We appreciate your kind patience and understanding. Our staff deserves a safe working environment, thus we adopt a zero-tolerance policy toward verbal and physical abuse of our nurse therapists and branch staff.

If you are unsatisfied with our service and treatment, kindly email hello@simplyskin.ph

*Inappropriate behaviors include, but are not limited to, yelling, grave threats, harassment, aggression, swearing, and damage either by phone or in person.